Privacy Policy

1. Who We Are

1.1 READYFORTRAVEL LTD is the data controller responsible for your personal data. We are registered in the United Kingdom with company registration number 16333439 and registered address at 128 City Road, London, United Kingdom, EC1V 2NX.

1.2 Contact Details:

Email: [email protected]
Phone: +44 742 494 01 44
Address: 128 City Road, London, United Kingdom, EC1V 2NX

2. Personal Data We Collect

2.1 We may collect, use, store, and transfer different kinds of personal data about you, including:

Identity Data: First name, last name, title, date of birth, gender, passport details, visa information
Contact Data: Billing address, delivery address, email address, phone numbers
Financial Data: Bank account details, payment card details
Transaction Data: Details about payments to and from you and other details of services you have purchased from us
Profile Data: Your travel preferences, interests, feedback, and survey responses
Travel Data: Information about your travel plans, itineraries, accommodation preferences, special requirements, dietary needs, and health information relevant to your travel
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system and platform, and device information
Usage Data: Information about how you use our website and services
Marketing Data: Your preferences in receiving marketing from us and your communication preferences

2.2 We may also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

3. Special Categories of Personal Data

3.1 We may collect Special Categories of Personal Data, which include details about your:

Health information (e.g., medical conditions, disabilities, allergies, dietary requirements)
Religious or philosophical beliefs (when relevant for your travel requirements)

3.2 We will only collect and process this data with your explicit consent and when it is necessary for:

Arranging appropriate travel and accommodations that meet your specific requirements
Ensuring your health, safety, and well-being during travel
Complying with legal or regulatory requirements

4. How We Collect Your Personal Data

4.1 We collect personal data through various channels, including:

Direct interactions with you through our website, email, phone, in person, or by post
Forms you complete when requesting our services
When you create an account on our website
When you subscribe to our newsletters or publications
When you request marketing to be sent to you
When you provide feedback or contact us
Through automated technologies or interactions when you use our website
From third parties, such as business partners, travel service providers, or publicly available sources

5. How We Use Your Personal Data

5.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests
Where we need to comply with a legal obligation
Where you have provided consent

5.2 Purposes for which we will use your personal data:

To register you as a new client
To provide our travel consultancy services
To arrange and book travel services on your behalf with third-party providers
To manage our relationship with you, including notifying you about changes to our services or policies
To process payments and collect fees
To manage your travel preferences and specific requirements
To respond to emergencies or issues during your travels
To communicate with you about your travel arrangements
To send you information about travel promotions, offers, or services that may be of interest to you (only with your consent)
To improve our website, services, and marketing strategies
To comply with legal and regulatory requirements

6. Marketing Communications

6.1 We may use your personal data to send you information about services, promotions, or events that may be of interest to you.

6.2 You will only receive marketing communications from us if you have:

Requested information from us or purchased services from us
Provided us with your explicit consent to receive marketing communications

6.3 You have the right to opt-out of receiving marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email we send you
Contacting us directly at [email protected]

7. Sharing Your Personal Data

7.1 We may share your personal data with the following categories of recipients:

Travel Service Providers: Airlines, hotels, car rental companies, tour operators, and other providers necessary to book and arrange your travel
Payment Processing Providers: Banks and payment service providers who process your payments
IT Service Providers: Companies that provide IT and system administration services
Professional Advisers: Lawyers, bankers, auditors, and insurers who provide legal, banking, insurance, and accounting services
Government Bodies: HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances
Business Partners: Trusted third parties who help us deliver services to you

7.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

8. International Transfers

8.1 Given the nature of travel services, we may need to transfer your personal data outside the UK and the European Economic Area (EEA) to destinations you plan to visit.

8.2 Whenever we transfer your personal data outside the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Transfers to countries that have been deemed to provide an adequate level of protection by the UK Government
Use of specific contracts approved by the UK Government or European Commission
In the absence of adequate safeguards, we will only transfer your data with your explicit consent after informing you of the potential risks

9. Data Security

9.1 We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

9.2 We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

9.3 We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Data Retention

10.1 We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10.2 To determine the appropriate retention period, we consider:

The amount, nature, and sensitivity of the data
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process your data
Whether we can achieve those purposes through other means
Legal, regulatory, tax, accounting, or other requirements

10.3 Typically, we retain basic client information for 7 years after our last interaction for tax and legal purposes. Travel-specific data may be retained for shorter periods.

11. Your Legal Rights

11.1 Under UK data protection laws, you have rights in relation to your personal data, including:

The right to be informed about how we collect and use your personal data
The right of access to your personal data
The right to rectification of inaccurate or incomplete personal data
The right to erasure of your personal data in certain circumstances
The right to restrict processing of your personal data in certain circumstances
The right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services
The right to object to processing based on legitimate interests, direct marketing, or for research and statistics
Rights relating to automated decision-making and profiling

11.2 To exercise any of these rights, please contact us at [email protected].

11.3 You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

12. Cookies and Similar Technologies

12.1 Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience when browsing our website and allows us to improve our site.

12.2 You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

12.3 For more information about the cookies we use, please see our Cookie Policy available on our website.

13. Changes to the Privacy Policy

13.1 We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

13.2 We will obtain your consent to any material changes if and where this is required by applicable data protection laws.

13.3 We encourage you to periodically review this page for the latest information on our privacy practices.

14. How to Complain

14.1 If you have any concerns about our use of your personal data, you can make a complaint to us at [email protected].

14.2 You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

READYFORTRAVEL LTD
128 City Road, London, United Kingdom, EC1V 2NX
Email: [email protected]
Phone: +44 742 494 01 44